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Loyal customers who book through the airline’s website might get extra miles, free wifi, food and drink credits, airport lounge access, or priority boarding. Airlines sometimes offer special perks when you book directly through them, particularly if you belong to their rewards program.That said, here a few things to keep in mind: Sometimes, you might find a lower last-minute fare on an OTA, or occasionally, you may find a glitch in the system offering an outrageously low fare, but the best deals are almost always found when you book directly through an airline’s website. On top of ease and affordability, there are many other reasons that make it worth your while to book directly with the airline.
Expedia and Travelocity both offer a Price Match Guarantee, but only if you find the lower fare within 24 hours of booking. Southwest, for example, refunds the difference directly to you or applies it as credit towards future airfare. If the price changes after you buy your ticket, many airlines will get you the difference back. When it comes down to it, booking directly through the airline is almost always more convenient. So, when it comes time to redeem, booking through the airline is more beneficial. That said, while you can, in fact, earn miles from the airline while booking through a third party site, you can only use those frequent flyer points to purchase a ticket off of the airline’s direct site or an affiliate. The only instance where you can’t earn reward points when booking with an OTA is when buying pre-packaged vacations, such as all-inclusive cruises and tours. However, each OTA (and some are owned by the same company) operates very differently.
In terms of actually collecting miles, you can book through whatever OTA you want and rack up those points in the process. Are airlines blocking flyers from claiming points when they book through an online travel agency?
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